Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Apr 26 2024
Tried and trusted
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Good customer service
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I can't recommend Motorpoint highly enough. I've experienced a few car places but have never been so impressed with the way the staff can't help you enough . They are polite courteous and make sure that you are buying the wright car at the best price . I had dealings with Kirsty Schofield who was absolutely fantastic she did everything possible to make t... [Read More]
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Sam was brilliant Show room immaculate
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Submitted on: Thu Apr 25 2024
Wife always gets what she wants!Happy with purchase
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I recently bought a Citroen Ec4 through Motorpoint Chingford, the car was clean and tidy, low milage, however had a couple of minor bits that needed repairs. These were all done at the expense of Motorpoint and my travel refunded for the journey up and back to have the repairs done. Overall a pleasant experience with plenty of contact throughout.
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Charlie was excellent in his communication with us and his sales manner was impeccable, not pushy but straightforward and direct which inspired trust. We had heard some unpleasant comments regarding Motorpoint but he was the one thing which allayed our fears.
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I collected our car on the Thursday 25th April. Arrangements were made with the sales executive, Kurt. The car on first seeing was found to have a slight fault with the rear door. Kurt told us what was needed and made arrangements for us to collect the car on the above date. Kurt made the transfer of the part exchange car and the new car very easy. he was... [Read More]
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Excellent service,from walking through the door.
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Excellent customer service.
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The member of staff we dealt with, Kurt was great, completely understood our requirement and didn't try to force anything on us. I have bought a NUMBER of vehicles of the years, this was by far the simplest and smoothest. I wouldn't hesitate in returning in the future.
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Gave good customer service and a great deal on my car. Very helpful staff I will definitely go there again for my next car
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Motorpoint’s salesman, Dan, worked with us all the way to get the best deal possible. He made sure the vehicle was moved to his location for us in double quick time for our preferred handover date, and was successful in meeting our target. This was well beyond the company norms.
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Enquired with Joseph Davie regarding a car I had seen online, Joseph came over as polite and professional providing me with all the details I required. This put me at ease and I decided that this would be the company for me to deal with, Joseph arranged all the details and I travelled to Swansea from Manchester to collect the car, they could of delivered ... [Read More]
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Grat customer service friendly and relaxed buying experience
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Nice welcome, professional salespeople, knowledgeable, not pushy
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A great experience from start to finish, really helpful advise,
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Very easy to deal with and everything went smoothly
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My experience with motorpoint was first class. My salesman was very thorough and answered all my questions even the ones i wasn't to sure about he would break it down in a more simplistic way. Very happy with the service overall.
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