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Terms and Conditions

All Motorpoint terms and conditions can be found here:

Warranty and Insurance Product Terms & Conditions

Warranty terms and conditions:

Taxi and commercial vehicle warranty terms and conditions:

Paint protection terms and conditions:

Williams Paint Protection

Initial Disclosure Document - Consumer Credit

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Motorpoint Ltd is authorised and regulated by the FCA (our registration number is 684004 register.fca.org.uk) and is permitted to arrange consumer credit contracts.

Your Finance Options

As an FCA-regulated credit broker we are not Independent nor representative of the whole market. We can introduce you to a selected group of lenders either directly with Black Horse Ltd or via a broker, Direct IFA’s Ltd, who may be able to help you finance your purchase.

This group of lenders provides us with a range of products which we deem as suitable for your purchase (subject to status) and we will explain the key features of those products so you can make an informed decision.

We do not charge fees for our Consumer Credit services. We will be paid a commission for introducing you to our selected group of lenders, this will be a percentage of the amount that you borrow.

The commission amount will be disclosed immediately once the Finance Agreement has been accepted with one of our lenders.

In assessing your demands and needs we will ask about your personal circumstances and objectives in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

We also receive other benefits from Black Horse Ltd including a vehicle stocking facility and cash flow benefits such as commission being paid in advance.

We always aim to provide a first-class service. However, if you have any cause for complaint any enquiry can be raised by contacting us at the following address; Motorpoint Ltd, Champion House, Stephensons Way, Derby, DE21 6LY. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567.

Our Commitments

As an organisation we are committed to treating our customers fairly, before, during and after a sale.

Before the sale you can expect:

A recommendation based on your personal circumstances and the information you provide, and a copy of the document on which this recommendation is recorded
To have any significant and unusual exclusions or exceptions to the policy brought to your attention
A clear statement of price, including where applicable a breakdown of any interest charges
Details of your cancellation rights and our complaints procedure
Copies of your policy documentation or information as to when these documents will be dispatched

After the sale you can expect:

Not to encounter any barriers to cancelling your policy within regulatory agreed time frames
To have any complaint dealt with in a timely and professional manner If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.

Confidentiality and Data Protection

Your information will only be disclosed to third parties in the normal course of arranging and administering finance contract(s). For full details of where your information will be sent and the purpose of such data transfer, please ask us.

Registered Address

Motorpoint Ltd
Champion House (Formerly Salisbury House)
Stephensons Way
Chaddesden
Derby
DE21 6LY
Tel: 01332 347 357