Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Nov 01 2025
Excellent service start to finish
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George on the phone and Findley in Maidstone really made my experience! Very professional, informative, understanding and helpful. Quick easy process. Helped with all my random questions and talked me through every step!
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From start to finish I was looked after by the manager called Justin he’s such a great guy and good laugh making things run as smooth as possible. Traded in my old car got a new one no issues at all great service
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Really easy to purchase a new car , NOT pushy , helpful , approachable , any questions answered honestly , pleasant purchase overall , thank you .
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Excellent service from Steven who told us the car, Lewis who took us a ttidl run and not forgetting head sales person Craig, all made our experience such a pleasure
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The staff are amazing not pushey, explained everything in detail made our experience the best . Also gave me a great price for my car.
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I was really impressed with the communication making everything very clear. Rash who sold me the car couldn’t do enough for me. I’ll definitely be returning to Motorpoint in the future.
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This place go above and beyond
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Great customer service.
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Submitted on: Fri Oct 31 2025
The car was ready for collection at the appointed time. I was looked after by helpful staff who dealt with my queries and ensured that I was happy with all aspects. The handover and change of ownership was very smooth. I am very pleased with my new car.
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Good advice and information fr9m the sales advisor - Dawid
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Raj was very helpful and explained every detail clearly.
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Great staff! Knowledgeable and helpful and NEVER pushy like some of the other dealerships I visited! Great range of cars at great prices! I wasn’t entirely sure what I wanted but the team found me a car I love, well within budget! Would have no hesitation in recommending Motorpoint Edinburgh!
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Great and friendship place, amazing prices
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Recently went to motorpoint to get a new family car and wanted to look at 2 cars that I had seen on there website I went and spent some time wandering round looking for the cars myself then walking into the sales room I was meet by Reid Benz on of the sales team who asked if he could help I explained what I was there to look for and he checked on his co... [Read More]
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Spotted the car i wanted at a different motorpoint location and paid the transport fee. At every step of the way the support staff were on hand to help me with any queries. Excellent service
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The customer service makes all the difference at Motorpoint. We were helped by Jack R to choose our car. His quiet calm, infinite patience and car knowledge made our experience really positive. I would 100% recommend using Motorpoint at Mount Vernon.
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Everything when really well apart from Harrison’s was meant to check brake pads when it when in for a couple of hours, I came back pick the car up to find the brake pads hadn’t been checked and the brake pads light is on constantly, unfortunately the earlier they can see me is 12 November and I have to drive all the way back to Burnley, which I am not hap... [Read More]
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