Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Apr 24 2026
I’ve used Motorpoint before so had an expectation of what was coming. It’s a no frills handover but having achieved a saving of around £2500 on every other dealer, that’s not an issue. In and out in about 20 minutes. Efficient, polite service.
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Daniel was very helpful, not at all pushy, made us feel relaxed and nothing was too much trouble
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My experience of buying a car from motorpoint was great from start to finish Daniel our sales person was very professional and explained everything from start to finish. I came to pick up the car and saw Rachael who took us for a test drive which was very helpul as i had not drove an automatic car before she explained everything to me regarding the car. D... [Read More]
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The whole experience was brill. The lovely lady at reception especially.
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The service that Gavin provided us was amazing couldn’t have asked for a better person to deal with. Answered all our questions gave us a very comforting and supportive experience his customer service was great would definitely recommend him.
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Great welcome in reception. Savanna guided us through choosing our perfect car. Cars well displayed and fair price for exchange and purchase.
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The service you get is excellent. The staff are courteous and knowledgeable. There is no pressure selling, what you see is what you get. Go there with an open mind and you won't be disappointed. Big call out Lauren in the Newport branch....she is a gem. I had a bit of a mix up with transfer costs that couldn't be sorted on the day of purchase, but I am su... [Read More]
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A successful delightful purchase thank you
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Finn at Portsmouth was very helpful
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No pressure very helpful
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One of the easiest car dealers ive dealt with before. They weren't pushy and they were friendly. I'd recommend them to others. Morgan was great!
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Overall experience was very good and salesman was not too pushy and was informative .very pleased with new car and car exchange price was competitive. Will use again .
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Great selection of cars at Great prices. Hugh and Aishah were so helpful.
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Charles in Derby was excellent He informed me of what was happening healers answered my calls or returned them if he missed one There were two seperate issues with the car but each time the staff took time to locate the issue znd booked it in to be repaired They accepted my decision to Leave the car there until it was sorted They never tried to push me i... [Read More]
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Did not know which vehicle I wanted, I had a list and tried quite a few cars and the staff were very helpful, pleasant and not pushy. The price of the care was fair. I would recommend buying a car from Motorpoint.
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Every car dealership could learn something from motorpoint, they were helpful but not intrusive, their when you needed them but left you alone to look and browse the showroom, always had the answer to any questions you asked and honest, didn’t try and sell you something just for the sake of it. Best experience I have had of buying a used car by far. Woul... [Read More]
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Had a great experience and Karl was excellent at the Newport branch! They went above and beyond for me!
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Lovely car , commutation could have been better as I asked questions by email prior to purchasing that were ignored, Valeting of the car wasn’t to motor points usual high standards.
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