Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jan 14 2025
Helpful and informative staff
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Great experience no hard sell drove my car away in a matter of hours.
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Very easy process. No pressure from sales - everyone was very helpful. Love the new car 🚗
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Excellent service and really lovely customer service ☺️
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Really happy with our visit, staff were friendly, helpful and informative, came away with a car we wanted and in our budget too.
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My experience with everyone involved has been fantastic. My only complaint was the car I bought home had immediate problems that should have been sorted before I picked it up such as front tyres badly worn and skipping on cornering and oil warning lights coming on and no fluid in washer bottle and radiator tank. Saying that everyone is being very helpful ... [Read More]
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Nick pick out a car that he thought I would like I wasn’t sure at first but it drives well and I enjoy drive it. So five stars and thank him.
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I have already sent you an email regarding our experience with you. The sales staff were polite and professional and we are delighted with the car. However, it would appear that no cursory checks were carried out on the car and the tyre pressures were so low that it is debateable if the car was road worthy when we drove off. See previous email below. ... [Read More]
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My initial enquiry was expertly handled by Lewis. Friendly, helpful and professional. I reserved the car that morning and collected it later the same day. Handover was again expertly dealt with by Stuart at the Castleford site. Once again friendly, helpful and professional. Thank you very much. Neil
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Went the extra mile
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Very friendly and helpful
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You were allowed to view cars without any sales pressure. Then a salesperson took you through the steps courteously.
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Submitted on: Mon Jan 13 2025
The transaction was very smooth and easy. The staff were very good... great price on the car l bought. Will use this company again.
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Generally all went well, both the sales staff were helpful, the next day l noticed when the handbrake was applied on my driveway the car started rolling off, l tried to inform them for possible repair! but will try again.
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Ibrahim was extremely patient and helpful. Took us through process and was very mannered. In retrospect I would have benefited if I had been taken through process of car set up on computer. I noticed a warning light appear on way home and took me a bit of time to work out menu to rest. However I would recommend Burnley branch for their customer service.
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Professional and efficient staff Very helpful and friendly.
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The sales man,Tom was very helpful, not pushy at all.
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Great service. Alex was knowledgeable and friendly. Lovely clean and professional premises. Car was beautifully presented. Whole buying process from start to finish at the Norwich store was simple. Would recommend
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Massive range of cars to choose from. No pressure from sales persons. Sophie even brought us tea out on a very cold afternoon. Very helpful, explained all the processes involved, including the extra things I would need to do as I had a personal plate on the car I was selling. Best car buying experience I have ever had.
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