Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Aug 29 2025
A very efficient trip to Motorpoint. We arrived around 11:30 managed a look round to decide if we liked anything. Then we had done a test drive and done a deal and drove off by just before 3. Jamie was our attentive and informative dealer. Took us through all the steps quickly and explained where we were all the way through.
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Amazing service. I felt so valued.
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Excellence service efficiently delivered.
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Felt very relaxed nobody stalking us when going around cars which is a very good thing
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The Motorpoint team were really engaging and patient but there was never any pressure to buy. There was a good quality and range of vehicles available. I was really impressed with the service. Great facilities available too which meant we could take our time.
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Really happy with my experience. Thanks motorpoint
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An easy experience from ordering to picking up. Huge selection of stock I found what I wanted, got a really good trade in deal. Excellent customer service, will definitely return there.
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We test drove a car at Motorpoint 4/5 years ago, it came down to two cars gir us and we decided to go with the car from the main dealer. A week later our son purchased a car from motorpoint and I’ve got to say the service he experienced was far superior to one we did from the main dealer. Fast forward to now, we had so much trouble with our previous car d... [Read More]
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It was friendly easy and no high sales pressure. I got exactly what I was looking for and Khalid was a really nice genuine guy who was very knowledgeable. The lady who handed the car over and finalised the sale was good too but didn’t note her name sorry. But would shop there again and would recommend to family and friends.
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Fantastic service provided. Low price paid compared to what other dealerships were asking for same spec vehicle and the part-exchange value that we received for our old vehicle was higher than any other offer. Couldn't fault the whole process.
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Great personal service, and I can’t believe that I went in to start looking for a new car, and within 3 days I was driving my new car!!
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I really only went to see what was available within my budget, and ended up buying a car and driving away with it on the same day. There was absolutely no pressure from the sales team, as I was just left to walk around without being hassled. The salesman Edwin was very helpful and made the whole process so easy.
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Good experience, everything went smooth no fuss, bother Thank you
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None all good
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Quick and easy driver away the same day, can’t fault them!
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Submitted on: Thu Aug 28 2025
Brilliant place to buy a car! Smooth process from beginning to end - friendly and efficient people to deal with and the cars are very reasonably priced
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Ordered a Ford Explorer online from the Castleford store as it was the closest that had stock. Drove the hour and a quarter to the showroom to view and test drive the car. The deal was done and dusted within an hour and it was the easiest purchase of a car I have ever had, almost a week later and absolutely loving the new car
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Ive bought a few cars over the years from Motorpoint, always been a pleasure, only concern very pushy wanting you to buy extras , just say no if you dont want them
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