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Terms and Conditions

All Motorpoint terms and conditions can be found here:

Warranty and Insurance Product Terms & Conditions

Warranty terms and conditions:

Taxi and commercial vehicle warranty terms and conditions:

Paint protection terms and conditions:

Williams Paint Protection

Initial Disclosure Document - Consumer Credit

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Motorpoint Ltd is authorised and regulated by the FCA (our registration number is 684004) and which is permitted to advise on and arrange consumer credit contracts.

Your Finance Options

Motorpoint Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit, (our FRN is 684004 register.fca.org.uk). As an FCA-regulated credit broker we can introduce you to a selected group of lenders (Black Horse Ltd, Direct IFA’s Ltd) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase (subject to status) we will explain the key features of those products to you. We do not charge fees for our Consumer Credit services. We will be paid a commission for introducing you to our selective group of lenders, this will be a percentage of the amount that you borrow. The commission amount will be disclosed once the Finance Agreement has been accepted with one of our lenders.

We have taken steps to ensure that if, in the course of advising you, we make a recommendation; such recommendation will be suitable for your demands and needs at the time the recommendation is made.

In assessing your demands and needs we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by contacting us using at the address and telephone number above. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567.

Our Commitments

As an organisation we are committed to treating our customers fairly, before, during and after a sale.

Before the sale you can expect:

A recommendation based on your personal circumstances and the information you provide, and a copy of the document on which this recommendation is recorded
To have any significant and unusual exclusions or exceptions to the policy brought to your attention
A clear statement of price, including where applicable a breakdown of any interest charges
Details of your cancellation rights and our complaints procedure
Copies of your policy documentation or information as to when these documents will be dispatched

After the sale you can expect:

Not to encounter any barriers to cancelling your policy within regulatory agreed time frames
To have any complaint dealt with in a timely and professional manner If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.

Confidentiality and Data Protection

Your information will only be disclosed to third parties in the normal course of arranging and administering finance contract(s). For full details of where your information will be sent and the purpose of such data transfer, please ask us.

Registered Address

Motorpoint Ltd
Champion House (Formerly Salisbury House)
Stephensons Way
Chaddesden
Derby
DE21 6LY
Tel: 01332 347 357