Motorpoint Burnley

Popped over on Sunday 24/11/2024 to Motorpoint Burnley. And was met by Rashid straight away I wasn't pressured told him what I was looking for, he found the cars but unfortunately not suitable, found a car that was suitable he went absolutely miles out of his way to accommodate my needs when spending over 15k cash for a new car, nothing was to much hard work. This guy needs a pay rise....! Mark Howarth

Overall I had a great experience, this was mainly down to Matty Ainsworth the sales rep, who made the whole process very easy with his friend ‘can do’ approach, nothing was too much trouble if he didn’t know he would go and find out, answered email queries quickly etc. You just need to check the little details of your car, make sure everything is there that should be, for me it was the mats and puncture repair kit, but this was sorted immediately by Matty. However I missed the wheel nut covers, there was 3 on the floor in the footwell I didn’t notice until home, on checking these were the only ones, I have emailed and hope that this can be resolved.

Good to deal with perfectly explained around saturation

Polite and helpful staff, good deal, and kept well informed throught the process of selling and buying,

Please change your policy, let European driving license holders test drive and be insured. It’s a changing world keep up !

We were looked after from the minute we arrived.

picked my car up in august 24 from burnley within 2 months it developed faults took it to audi . audi informed me that it had been fitted with a mileage blocker . i contacted burnley let them know they told me i couldnt keep that car within 24 hours they had me out of that car and in to another aweek later i got all my money back a hired car for aweek untill my new one came from glasgow they even taxed my new one for 12 months. chris stone and bernardo melero were brill went above and beyond thanks lads .

Very smooth process from purchase to picking up the car all the staff I came into contact with at the Branch were brilliant. Would recommend to a friend

The Service was really good and the agent support me all the way through the process.